Privacy Policy

1. What Information We Collect

We collect information you provide directly to us, including:

• Your name, email address, and phone number (from our contact form)
• Pension-related documents and records you share with us during a consultation
• Correspondence you send by email or post
• Employment history and contribution records obtained on your behalf (with your consent)

We also collect limited technical information automatically, including your IP address, browser type, and the pages you visit on our website, through cookies and analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services you have requested
• Prepare and send written summaries, correspondence, and formal documents on your behalf
• Contact you with updates relevant to your matter
• Improve how our website functions
• Comply with legal and professional obligations

3. Legal Basis for Processing

We process your personal information on the following bases: your consent (when you submit our contact form); performance of a contract or service agreement; our legitimate interest in operating and improving our services; and compliance with legal obligations under Thai law, including the Personal Data Protection Act B.E. 2562 (PDPA).

4. How Long We Keep Your Information

We retain personal information for as long as necessary to provide our services and fulfil any related legal or professional obligations. Client case files are typically retained for seven years from the date of the last service interaction, after which they are securely deleted or destroyed.

5. Sharing Your Information

We share your information only where necessary to carry out the work you have asked us to do — for example, contacting pension offices or employers on your behalf. We do not sell your personal information. We may use third-party service providers (such as secure file storage or email platforms), who are required to handle data in accordance with applicable law.

If required by law or a court order, we may disclose your information to relevant authorities.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Sensitive client documents are stored in password-protected systems with restricted access. We review our security practices on a regular basis.

7. Cookies

Our website uses cookies to help it function and to understand how visitors use it. You can manage your cookie preferences at any time through our Cookie Policy page. Essential cookies cannot be disabled as they are needed for the site to work.

8. Your Rights

Under the Personal Data Protection Act B.E. 2562, you have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate information
• Request deletion of your data where we no longer have a legal basis to hold it
• Withdraw consent at any time (where consent is the basis for processing)
• Object to certain types of processing
• Lodge a complaint with the Personal Data Protection Committee (PDPC) in Thailand

To exercise any of these rights, please contact us at [email protected].

9. External Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

10. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from minors. If you believe we have inadvertently done so, please contact us and we will remove it promptly.

11. Changes to This Policy

We may update this policy from time to time. When we do, the revised version will be published on this page with an updated date. We encourage you to check this page periodically.