Three Services. Clear Fees. No Pressure.
Each service is designed for a specific stage of the pension process — from understanding your first statement to challenging a formal decision.
← Back to HomeHow We Approach Every Case
Pension matters vary significantly from one person to the next. Our process is designed to understand your specific situation before recommending any course of action.
We Listen First
The first step is always to understand your situation without assumptions. We ask questions, we listen, and we read the documents before offering any view.
We Assess Carefully
We review your pension records and documentation methodically, identifying what is clear, what is uncertain, and what may warrant further investigation.
We Advise Honestly
We give you a straightforward view of your situation and options. If a formal process isn't likely to be worthwhile, we say so.
First Consultation & Document Check
฿1,420
A calm, unhurried first appointment to review your pension paperwork together. We read through your documents, explain what they mean, and answer questions at your pace. Many clients find that a single session brings considerable clarity to a situation that had felt confusing.
What's Included
- Review of your pension statements and letters
- Plain-language explanation of each document
- Time to ask questions, however many you have
- Written summary of what was discussed
- Guidance on whether further action may be worth considering
Process Steps
- 1 You bring your pension documents to the appointment (or send them ahead of time)
- 2 We read through them together and note any questions
- 3 We explain the situation in plain language and address your questions
- 4 We send you a written summary within two working days
Typically arranged: Within a few days of your enquiry
Book This ServiceRecords Gathering & Liaison
฿2,640
When employment records, contribution histories, or other relevant documents are incomplete, this service handles the retrieval process on your behalf. We write to the appropriate offices, follow up when needed, and keep you informed in plain language as matters develop.
What's Included
- Assessment of what records are needed and where to obtain them
- Correspondence with pension and employment offices
- Follow-up with third parties as required
- Regular, easy-to-read updates on progress
- Summary report once records are gathered
Process Steps
- 1 Initial review to identify what's missing and where it should be
- 2 We draft and send formal requests to the relevant offices
- 3 We follow up and chase responses as needed
- 4 You receive updates and, when complete, a full summary of what was gathered
Timeline: Depends on how quickly third parties respond — we keep you informed throughout
Book This Service
Formal Review Representation
฿4,090
When a pension authority has issued a decision that may be incorrect — such as a reduction in payment or a refusal — this service provides representation through the formal review process. We prepare the documentation, communicate on your behalf, and attend relevant steps with care and thoroughness.
What's Included
- Review of the original decision and relevant records
- Preparation of formal review documents
- Representation through each stage of the review
- All correspondence and communication managed by us
- Ongoing support and updates until conclusion
Process Steps
- 1 We review the decision and your contribution history in detail
- 2 We prepare a formal submission setting out the basis for review
- 3 We represent you through the review, responding to any requests
- 4 We inform you of the outcome and advise on any further steps
Timeline: Varies by case — we explain likely timeframes once we understand your situation
Book This ServiceWhich Service Is Right for You?
Use this as a rough guide. If you're still unsure, a short phone call is the easiest way to find out.
| Your Situation | Service 01 | Service 02 | Service 03 |
|---|---|---|---|
| I don't fully understand my pension statement | |||
| I need someone to explain a pension letter to me | |||
| My employment records are incomplete or missing | |||
| I need someone to contact the pension office for me | |||
| My pension was reduced and I want to challenge it | |||
| I received a decision I believe is wrong |
Pricing Overview
All fees are set and stated before any work begins. No surprises.
Our Standards Across Every Service
These principles apply regardless of which service you use.
Confidential Handling
All documents and personal details are handled with full discretion and stored securely.
Written Records
Every significant step is confirmed in writing. You always have a clear record of what was done and agreed.
Dedicated Adviser
The same adviser handles your matter from beginning to end.
Fixed Fees
The fee for each service is set and agreed before work begins.
Plain Communication
All updates and explanations are in clear, plain language — not legal terminology.
Regular Updates
You're kept informed at each stage. No unexplained silences.
Not Sure Which Service Fits?
A short phone call or message is the easiest way to find out. We're happy to talk through your situation before you commit to anything.